Frequently Asked Questions

Purchasing

Do you ship overseas?
We do not ship overseas. However, our international customers do have alternatives:

Returns

What is your return policy?
When you purchase directly from us, we give you 30 days to try your ZVOX system in your home, with your music, with your movies. If you don't love it, for any reason, you can return it for a full refund. You are responsible for return shipping charges. Please email us at info@zvoxaudio.com for a Return Merchandise Authorization (RMA) number and return shipping instructions. Please note: our 30-day money-back return policy applies only to systems purchased directly from ZVOX Audio. If you buy a system from a ZVOX reseller, you should refer to their return policies.

Comparing ZVOX Systems

Click here to download our Speaker Comparison Chart, which compares technical specs of all of our models.

Hookup

Is there a video demonstration?
Will ZVOX systems work with Apple’s Airport Express?
ZVOX systems will work with the Airport Express — and will sound terrific.
What if my TV doesn’t have audio output jacks or a headphone jack -- how can I connect the ZVOX system?
Some TVs have no audio output jacks. In cases like this, if you use a digital cable box, you can normally take the audio output of the cable box and feed it directly to the input of the ZVOX system. (Note: you may have to call your cable company to find out how to reprogram the cable remote so it controls the audio output of the cable box.) Also, if your TV has speaker wire connections, you can buy our optional Speaker Wire Adapter and use it to connect to the ZVOX system.
Does the speaker volume control/remote also control the volume on an external powered subwoofer?
No, the speaker volume control on the ZVOX 315, Mini and 325 will only control the master volume of the speaker itself. It sends a full-range fixed output to an external powered subwoofer. If you use a powered sub with those models, you'll have to control the sub's volume on the subwoofer itself. The ZVOX 415 and 425 use a variable sub out so their volume/remotes will vary the subwoofer volume as well as the main speakers'.
How do I put the battery in the remote control?
If you look at the back of the remote, you’ll see a horizontal slot and two small vertical slots at the bottom. Use your thumbnail to squeeze-in the outermost of the two vertical slots, while at the same time pulling outward using the big horizontal slot. It should come right out. Then drop in the battery with the wider part of the battery on top, and slide the tray back in until it clicks.
How do I program my DIRECTV remote to control my ZVOX speaker?
List of instructions to configure a DirecTV remote for a ZVOX Audio 555, 580, 220, 320 or 420 speaker:
Your DirecTV remote can be configured to directly control the sound from a ZVOX Audio 555, 580, 220, 320 or 420. There are two sets of instructions. Which set you use depends on what TV brand you have. If your TV brand is NOT Panasonic or Samsung, you can use either set of instructions. If you have a Panasonic or Samsung TV, use the instructions for your brand.
For ZVOX Audio systems 555/580/220/320/420 (except with Panasonic TVs)
Configure the ZVOX Audio speaker:
On the front panel controls of the ZVOX Audio speaker:
Press and hold the Mute/Power button and the Volume Up button until you see "PS" on the display. Release the buttons
Press the Volume Up button until you see "PS-5"
Wait until the "PS-5" display disappears.
Configure the DirecTV remote:
Select AV1 on your directv remote
Press and hold the mute and select buttons until the LED above AV1 blinks twice
Enter 11480 (the AV1 led blinks twice)
Press and hold the mute and select buttons until the LED above AV1 blinks twice
Enter 993 and then SELECT
Slide remote to DirecTv and it should still power your TV on/off and the volume control will control your ZVOX.

For ZVOX Audio systems 555/580/220/320/420 (except with Samsung TVs)
Configure the ZVOX Audio system:
On the front panel controls of the ZVOX Audio speaker:
Press and hold the Mute/Power button and the Volume Up button until you see "PS" on the display. Release the buttons
Press the Volume Up button until you see "PS-3"
Wait until the "PS-3" display disappears.
Configure the DirecTV remote:
Select AV1 on your directv remote
Press and hold the mute and select buttons until the LED above AV1 blinks twice
Enter 10812 (the AV1 led blinks twice)
Press and hold the mute and select buttons until the LED above AV1 blinks twice
Enter 993 and then SELECT
Slide remote to DirecTv and it should still power your TV on/off and the volume control will still control your ZVOX.

List of instructions to configure a DirecTV remote for a ZVOX Audio 415, 430/430HSD, 525, 550/550HSD, 575 speaker:
  • Follow the instructions on setting up your TV including the TV INPUT button.
  • Select AV1 on your directv remote
  • Press and hold the mute and select buttons until the LED above AV1 blinks twice
  • Enter 10030 (the AV1 led blinks twice)
  • Press and hold the mute and select buttons until the LED above AV1 blinks twice
  • Enter 993 and then SELECT
  • Slide remote to DirecTv and it should still power your TV on/off and the volume control will control your ZVOX.
You should be able to "lock" the volume buttons to "AV1", no matter where the DTV remote is set. All remotes have this "lock" feature because most people only have one device creating sound. Cable and satellite companies would be out of business if their remotes didn't support this feature.

Documentation

Use

Will the surround sound from a ZVOX system be equivalent to a 5-speaker system?
The surround sound effects of ZVOX system are not equal to those of a system with 5-7 speakers, and in fact can vary quite a bit from movie to movie. In designing the product we put the focus on overall sound quality — combined with simplicity and small size. With a well-recorded movie soundtrack, your ZVOX system will provide a very wide soundstage (it will sound sort of like you are listening to speakers 8 feet apart from each other), with considerable depth and three-dimensionality. You should sometimes hear sounds coming from the sides of the listening area, and occassionally from directly in back of you. Also, if your TV or DVD player has a virtual surround sound function, you could try switching that on as well — these circuits work well with the ZVOX design. But if you insist of incredible, discrete surround sound performance (cars driving around you, bullets bouncing off rear walls, airplanes circling overhead), you should probably get a 5-speaker system.
Why is music through the ZVOX drowning out the voices on TV shows?
The PhaseCue control on ZVOX systems controls the amount of virtual surround sound that the system will create. By turning it down, you will send relatively more sound to the monaural center speaker (which does a great job on voices). Try turning that control down and see if that helps. If it does, you might play around with it a little and try to find the right balance between voices and background music. You may also find that, because you have turned the PhaseCue control down, you may want to turn the Volume control up a notch or two — so you get the same sound level as before.
Why does the ZVOX hum when used with headphone jack on my TV?
Hum or noise is often the result of a weak signal coming into the ZVOX input. Try these suggestions:
  1. If you use a cable box or satellite dish with a volume control, turn it all the way up - and leave it there.
  2. Whether or not you have a cable box or satellite dish, turn the volume control on the ZVOX WAY down.
  3. This will force you to turn the sound on the TV up much higher, creating a stronger “signal to noise ratio.”

Technical

How much power do ZVOX systems have?
The ZVOX Mini and 315 use an amplifier rated at 40 watts total, 20 to the subwoofer, and 20 to the three main speakers (10 per stereo channel). The ZVOX 325 amplifier is capable of 60 watts, 20 watts to the subwoofer, 20 watts the the middle speaker and 20 watts to the two outside speakers. But the power supply used with ZVOX systems limits their overall ouput to 23.5 watts. Because we acoustically contour the amplifier’s signal to match the speakers used in the systems, and because they are relatively efficient, they will play quite loudly — though certainly not as loud as a 600-watt home theater system.
What is the warranty?
All ZVOX systems are backed by a One Year Limited Parts and Labor Warranty. Click here for details.

Product Registration

How do I register my ZVOX System?
Product registrations help us expedite warranty repairs and support requests. You can visit our Product Registration page to register your new ZVOX speaker system.

Using Your Remote Control

Programming your ZVOX to work with your remote control
The new Z-Base 555, 580 and V-Series (220, 320, 420) systems can be programmed to respond to your remote control. The illuminated display walks you through a less-than-a-minute programming cycle. Then your TV remote...or cable box remote...or satellite receiver remote...or ANY remote...can control volume, mute, power and input functions of the ZVOX system. The video below explains to how program your ZVOX speaker.

 

*Free UPS shipping applies to new purchases shipped to the contiguous 48 United States. Alaska, Hawaii and all other destinations are subject to freight charges. Offer cannot be combined with coupon offers. The purchaser is responsible for the return shipping charge if the product is returned under the 30 Day Satisfaction Guarantee. A ZVOX Audio system can also be purchased from an authorized online or storefront retailer. The return policy would then be determined by the retailer.

† Giveaways are drawn once every 3 months. Customers will be notified via email if they are selected. Valid for U.S. residents only.
You need enter only once; once you are entered in the drawing, your name stays in the pool.

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