FAQs

Do you ship overseas?

ZVOX Audio sells and services our products to customers in the United States. ZVOX Audio cannot ship purchased products to destinations outside the United States. If you intend to use a ZVOX Audio product outside the United States, we strongly urge you to purchase the ZVOX Audio product from a ZVOX Audio retailer within that country.
ZVOX Audio provides warranty and non-warranty service on our products for customers located in the United States. ZVOX Audio cannot ship ZVOX Audio systems from our service department to locations outside the United States.

International Sales

 

Australia - Click here.

Bahrain- Click here.

Belgium

Canada - Click here.

France 

Iceland -Click here.

Indonesia - Click here.

Italy - Click here.

Korea - Click here.

KSA- Click here.

Kuwait- Click here.

Luxembourg 

Malaysia - Click here.

Netherlands -Click here.

New Zealand - Click here.

Oman- Click here.

Qatar- Click here.

Singapore - Click here.

Sweden - Click here.

Switzerland - Click here.

United Arab Emirates- Click here.

Other international customers should email inquiries to international@zvoxaudio.com

What is your return policy?

When you purchase directly from us, we give you 30 days to try your ZVOX system in your home, with your music, with your movies. If you don't love it, for any reason, you can return it for a full refund. You are responsible for return shipping charges. Please email us at info@zvoxaudio.com for a Return Merchandise Authorization (RMA) number and return shipping instructions. Please note: our 30-day money-back return policy applies only to systems purchased directly from ZVOX Audio. If you buy a system from a ZVOX reseller, you should refer to their return policies.

Comparing ZVOX Systems

Click here to download our Speaker Comparison Chart, which compares technical specs of all of our models.

What is the best way to connect a ZVOX system to my TV?

For the ZVOX 555 and 580 models, it is best to use the digital audio output on your TV. The ZVOX 555 and 580 have Dolby Digital decoding capability, so when you are watching HDTV content that has a Dolby Digital audio track, these ZVOX models will provide you with a more accurate surround effect than you would get if you were using your TV’s analog audio outputs.

For the ZVOX 220/320/420 models, using your TV’s analog audio outputs is the simplest solution. Even if your TV does not have a rear panel stereo analog audio output, you could use your TV’s headphone jack, if it is equipped with one.

The ZVOX 220/320/420 models do have digital inputs that can accept PCM digital audio. In order to use the digital inputs, the TV or each of its digital program sources should be configured to PCM digital audio format.

The ZVOX 430HSD does have Dolby Digital compatible digital inputs as well as analog inputs.

Your various components (cable/satellite box, DVD/Blu-ray player, game system) would get connected to your TV’s inputs and the audio output of the TV would go to the ZVOX system.

I use an over-the-air antenna for receiving my HDTV broadcasts. Which ZVOX system is the right choice for me? 

If your TV only has a digital audio output, then you will need a ZVOX system that has Dolby Digital decoding capability since the only audio signal you receive through an over-the-air HDTV broadcast is Dolby Digital. The ZVOX 430HSD, ZVOX 555 and ZVOX 580 models all have Dolby Digital decoders built into them. You would need the appropriate digital audio cable (optical digital or coaxial digital) to go from your TV’s digital audio output to the digital input on the ZVOX system. If your TV has an analog audio output or a headphone jack, you can use either of those connections to connect to any other ZVOX system.  

I have cable TV and do not use a cable box; the cable wire goes from the wall to the TV’s antenna connector. Which ZVOX system should I get? 

If your TV only has a digital audio output, then you will need a ZVOX system that has Dolby Digital decoding capability since the only audio signal you receive through an over-the-air HDTV broadcast is Dolby Digital. The ZVOX 430HSD, ZVOX 555 and ZVOX 580 models all have Dolby Digital decoders built into them. You would need the appropriate digital audio cable (optical digital or coaxial digital) to go from your TV’s digital audio output to the digital input on the ZVOX system. If your TV has an analog audio output or a headphone jack, you can use either of those connections to connect to any other ZVOX system.

I just bought a new ZVOX system and sometimes I hear strange digital beeping/static sounds through the speaker when watching TV. Is there something wrong with my ZVOX system? 

No, there is nothing wrong with your ZVOX speaker. The ZVOX system simply reproduces whatever audio signal is coming into it. The problem can be digital watermarking, digital compression or any number of things having to do with the original broadcast in between, before the signal gets to your TV. This is what will sometimes cause strange beeping noises or digital distortion-like sounds when watching a TV broadcast. If the ZVOX speaker was truly to blame, then you would hear that noise or distortion all of the time, regardless of the source, and not just intermittently while watching TV. Click on the link below to read examples documented by other people: http://www.change.org/petitions/all-television-providers-comcast-directtv-verizon-att-stop-the-beeping

Why are the dialogue too quiet and the action scenes too loud when I watch a DVD or an HDTV on demand movie through my ZVOX system?

Movie soundtracks have a much greater dynamic range than a standard TV broadcast; so the differences in volume between the loudest and softest sounds are wider. The Output Leveling feature on the newer ZVOX systems helps to reduce the need to fumble for the remote to quickly turn down the volume when those louder scenes happen. It reduces the louder volumes and increases the softer volumes to bring them closer in range together making that overall difference much smaller.

Will ZVOX systems work with Apple’s Airport Express?

ZVOX systems will work with the Airport Express — and will sound terrific.

What if my TV doesn’t have audio output jacks or a headphone jack -- how can I connect the ZVOX system?

Some TVs have no audio output jacks. In cases like this, if you use a digital cable box, you can normally take the audio output of the cable box and feed it directly to the input of the ZVOX system. (Note: you may have to call your cable company to find out how to reprogram the cable remote so it controls the audio output of the cable box.) Also, if your TV has speaker wire connections, you can buy our optional Speaker Wire Adapter and use it to connect to the ZVOX system.

Programming your ZVOX to work with your remote

The new SoundBase 555, 580 and V-Series (220, 320, 420) systems can be programmed to respond to your remote control. The illuminated display walks you through a less-than-a-minute programming cycle. Then your TV remote...or cable box remote...or satellite receiver remote...or ANY remote...can control volume, mute, power and input functions of the ZVOX system. This video explains to how program your ZVOX speaker:

Learn Your Remote Live from ZVOX Video on Vimeo.

How do I program my DIRECTV remote to control my ZVOX speaker?

Your DirecTV remote can be configured to directly control the sound from a ZVOX Audio 555, 580, 220, 320 or 420. There are two sets of instructions. Which set you use depends on what TV brand you have. If your TV brand is NOT Panasonic or Samsung, you can use either set of instructions. If you have a Panasonic or Samsung TV, use the instructions for your brand.

 For ZVOX Audio systems 555/580/220/320/420 (except with Panasonic TVs)

Configure the ZVOX Audio speaker:
On the front panel controls of the ZVOX Audio speaker:
Press and hold the Mute/Power button and the Volume Up button until you see "PS" on the display. Release the buttons
Press the Volume Up button until you see "PS-5"
Wait until the "PS-5" display disappears.
Configure the DirecTV remote:
Select AV1 on your directv remote
Press and hold the mute and select buttons until the LED above AV1 blinks twice
Enter 11480 (the AV1 led blinks twice)
Press and hold the mute and select buttons until the LED above AV1 blinks twice
Enter 993 and then SELECT
Slide remote to DirecTv and it should still power your TV on/off and the volume control will control your ZVOX.

For ZVOX Audio systems 555/580/220/320/420 (except with Samsung TVs)

Configure the ZVOX Audio system:
On the front panel controls of the ZVOX Audio speaker:
Press and hold the Mute/Power button and the Volume Up button until you see "PS" on the display. Release the buttons
Press the Volume Up button until you see "PS-3"
Wait until the "PS-3" display disappears.
Configure the DirecTV remote:
Select AV1 on your directv remote
Press and hold the mute and select buttons until the LED above AV1 blinks twice
Enter 10812 (the AV1 led blinks twice)
Press and hold the mute and select buttons until the LED above AV1 blinks twice
Enter 993 and then SELECT
Slide remote to DirecTv and it should still power your TV on/off and the volume control will still control your ZVOX.

List of instructions to configure a DirecTV remote for a ZVOX Audio 415, 430/430HSD, 525, 550/550HSD, 575 speaker:

Follow the instructions on setting up your TV including the TV INPUT button.
Select AV1 on your directv remote
Press and hold the mute and select buttons until the LED above AV1 blinks twice
Enter 10030 (the AV1 led blinks twice)
Press and hold the mute and select buttons until the LED above AV1 blinks twice
Enter 993 and then SELECT
Slide remote to DirecTv and it should still power your TV on/off and the volume control will control your ZVOX.

You should be able to "lock" the volume buttons to "AV1", no matter where the DTV remote is set. All remotes have this "lock" feature because most people only have one device creating sound. Cable and satellite companies would be out of business if their remotes didn't support this feature. 

Will the surround sound from a ZVOX system be equivalent to a 5-speaker system?

The surround sound effects of ZVOX system are not equal to those of a system with 5-7 speakers, and in fact can vary quite a bit from movie to movie. In designing the product we put the focus on overall sound quality — combined with simplicity and small size. With a well-recorded movie soundtrack, your ZVOX system will provide a very wide soundstage (it will sound sort of like you are listening to speakers 8 feet apart from each other), with considerable depth and three-dimensionality. You should sometimes hear sounds coming from the sides of the listening area, and occassionally from directly in back of you. Also, if your TV or DVD player has a virtual surround sound function, you could try switching that on as well — these circuits work well with the ZVOX design. But if you insist of incredible, discrete surround sound performance (cars driving around you, bullets bouncing off rear walls, airplanes circling overhead), you should probably get a 5-speaker system.

Why is music through the ZVOX drowning out the voices on TV shows?

The PhaseCue control on ZVOX systems controls the amount of virtual surround sound that the system will create. By turning it down, you will send relatively more sound to the monaural center speaker (which does a great job on voices). Try turning that control down and see if that helps. If it does, you might play around with it a little and try to find the right balance between voices and background music. You may also find that, because you have turned the PhaseCue control down, you may want to turn the Volume control up a notch or two — so you get the same sound level as before.

Why does the ZVOX hum when used with headphone jack on my TV?

Hum or noise is often the result of a weak signal coming into the ZVOX input. Try these suggestions:

If you use a cable box or satellite dish with a volume control, turn it all the way up - and leave it there.
Whether or not you have a cable box or satellite dish, turn the volume control on the ZVOX WAY down.
This will force you to turn the sound on the TV up much higher, creating a stronger “signal to noise ratio.”

How much power do ZVOX systems have?

All ZVOX sound bars use amplifiers that have been acoustically contoured to match the speakers used in the systems. This design approach results in systems that will fill most rooms with realistic sound levels. However, our larger systems (580 and 555) definitely do play louder and produce more robust bass response.

  • ZVOX 770: 125 watts
  • ZVOX 670: 105 watts
  • ZVOX 570: 65 watts
  • ZVOX 580: 120 watts
  • ZVOX 555: 70 watts
  • ZVOX 420: 45 watts
  • ZVOX 320: 40 watts
  • ZVOX 220: 35 watts
  • ZVOX 430 HSD: 60 watts

 

What is the warranty?

All ZVOX systems purchased directly from us or through an authorized reseller are backed by a One Year Limited Parts and Labor Warranty. Click here for details.

Product Registration

Product registrations help us expedite warranty repairs and support requests. You can visit our Product Registration page to register your new ZVOX speaker system.

 

Product Manuals


Current Products

  

SoundBase 580

Quick Setup Guide
Operations Guide
Learning Remote Guide

SoundBase 555

Quick Setup Guide
Operations Guide
Learning Remote Guide

SoundBase 220/320/420

Quick Setup Guide
Operations Guide
Learning Remote Guide


Legacy Products

  

575 Operations Guide
575HSD Operations Guide
550 Operations Guide
550HSD Operations Guide

425 Operations Guide
425xs Operations Guide
440 Operations Guide
430 Operations Guide
430HSD Operations Guide
415 Operations Guide

325 Operations Guide
315 Operations Guide
ZVOX Mini Operations Guide
Chief MSPZVX1-I Wall Bracket

 

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