All ZVOX systems, purchased from us directly or from an authorized reseller*, are backed by a One Year Limited Parts and Labor Warranty.
To the original purchaser of a ZVOX Audio system in the United States of America, ZVOX Audio warrants the ZVOX Audio system to be free of defects in material and workmanship for a period of one (1) year from date of purchase.
To obtain a warranty repair of a ZVOX Audio system, a Return Authorization must be obtained from ZVOX Audio. With respect to defects, ZVOX will, at its option, repair any defect in the product or replace the product at no charge to the original purchaser for parts or labor. If ZVOX Audio elects to replace a system, the replacement system will be equivalent to the condition of the ZVOX Audio system as received by ZVOX Audio for service. The repair of a ZVOX Audio system by an independent service agency is not supported.
This ZVOX Audio warranty applies to a ZVOX Audio system purchased in the USA, either from us or from an authorized reseller*, and used by a customer in the United States of America. ZVOX Audio cannot provide service to an owner of ZVOX Audio system outside the United States of America.
This warranty does not extend to any defect, malfunction, physical damage or failure caused by misuses, abuse, accident, faulty hookup, improper electrical source, defective associated equipment or use of the system with equipment for which it is not intended.
The only acceptable method of establishing warranty status is a copy of the original proof of purchase indicating customer’s name and purchase date. The warranty period starts from the date on the proof of purchase of the ZVOX Audio product.
Obtaining service on a ZVOX Audio product: The owner of the ZVOX Audio product should first contact the ZVOX Audio retailer that sold the ZVOX Audio system to inquire about warranty service. If the dealer does not provide service for ZVOX products, please contact ZVOX Audio directly at firstname.lastname@example.org or (866) 367-9869 to determine warranty eligibility and obtain a Repair Authorization number and return instructions. Do not send a ZVOX Audio system to ZVOX Audio for repair prior to obtaining a Repair Authorization. A Repair Authorization from ZVOX Audio does not include the cost of shipping the ZVOX Audio system to ZVOX Audio. The Repair Authorization number should be included inside the carton.
The Repair Authorization number should be marked on the return shipping label on the outside of the carton.
Shipping carton and cushions: This 1-year limited warranty does not cover the cost of a replacement shipping carton and set of cushions. A replacement shipping carton and cushion set must be purchased from ZVOX Audio if you elect to discard the original carton and cushions. The correct ZVOX Audio carton and cushions must be used to ship your unit to ZVOX Audio. ZVOX Audio advises you to keep your system's shipping carton and all the corner and side cushions.Click here to read our Carton Policy
Shipment to ZVOX Audio: The ZVOX Audio system owner is responsible for shipping charges to ZVOX Audio using the shipping method of their choice. ZVOX Audio is not responsible for physical damage sustained by a product in shipment back to ZVOX Audio, or during shipment back to the ZVOX Audio system owner, regardless of the nature of the Return Authorization. ZVOX Audio suggests using a shipper that provides you a tracking number.
Once the repair has been performed, ZVOX Audio will then ship the unit back to the customer with no charge for shipping.
For a ZVOX Audio system owner outside the United States of America: A ZVOX Audio system owner outside the United States of America should contact the ZVOX retailer in their country where they purchased the ZVOX system to inquire about warranty service. You may then be referred to the authorized ZVOX Audio distributor in that country.
This is the sole and express warranty. This warranty is in lieu of all other warranties, expressed or implied, of merchantability, fitness for purpose or otherwise. In no event shall ZVOX Audio LLC be liable for incidental or consequential damages or have any liability with respect to defects other than the obligations set forth as stated. Except as provided herein, ZVOX Audio LLC shall have no liability or responsibility to the purchaser or any other person or entity with respect to any liability, loss or damage caused directly or indirectly by use of the product, including, but not limited to, any incidental or consequential damages.
*Click here for a list of authorized resellers, or call us at 866-367-9869 to inquire. We strongly advise against purchasing a ZVOX through a non-authorized source and are unable to provide a warranty on such units.
RETURNS and EXCHANGES
Return for Refund
When you purchase directly from us, we give you 60 days to try your ZVOX system in your home, with your music, with your movies. If you don't love it, for any reason, you can return it for a full refund*.
Please email us at email@example.com for a Return Merchandise Authorization (RMA) number and return shipping instructions. You are responsible for return shipping charges. To avoid any deductions from the refund, all returns must include the original packing material, outer carton, any and all accessories which may include power cords, remote control, connecting cables, and instruction manuals. Refunds generally will appear within one to two billing statements on the same card used to make the original purchase. *Products returned without an authorization and RMA# will be refused.*
Please note: our 60-day money-back return policy applies only to systems purchased directly from ZVOX Audio on www.zvoxaudio.com. If you buy a system from a ZVOX reseller, or from us via another Marketplace (Amazon, EBAY, etc), you should refer to their specific return policies.
In-Warranty Exchange or Repair
If you need to contact us for an exchange or repair, please email us at firstname.lastname@example.org or call 866-367-9869 for instructions. Please have the item number, description of the problem and serial number handy. If you did not purchase the unit directly from us, we will also need to see a copy of your sales receipt or invoice. At our discretion, we will repair or replace the item under the terms of our warranty.*Products sent in for repair without an authorization and RMA# will be refused.*
Out of Warranty Repair
- Customer contacts ZVOX for an RMA # and returns the unit to ZVOX Audio. Customer is responsible for return shipping charges.*Products returned without an authorization and RMA# will be refused.*
- Most repairs are covered under the ZVOX $89.99 Flat Fee Service Package. Estimates will be provided for repairs incurring additional costs.
- ZVOX will repair or replace the unit with one of equal quality, at our discretion.
- Customer is responsible for return freight.
*Expedited shipping charges not refundable. We reserve the right to apply re-stocking for units that are returned without all accessories and/or are damaged in transit, due to poor repacking. Please read your RMA email thoroughly for details.
A ZVOX Audio SoundBase must be shipped in its specific ZVOX Audio carton and padding. The padding has to be positioned properly within the carton. A SoundBase that is shipped in any other type of packaging is certain to sustain damage. The ZVOX Audio carton/padding set is a costly, reusable container. ZVOX Audio urges a SoundBase owner to flatten and store the carton and padding used to ship your SoundBase.
- A replacement carton/padding set is NOT covered under the terms of the ZVOX Audio one year warranty.
- The original carton/padding set must be kept by the ZVOX Audio owner to exercise his or her 60 day refund. A new ZVOX Audio owner cannot exercise his or her 60 day refund should he or she elect to discard the carton and padding.
Should a ZVOX Audio owner elect to discard the carton/padding set, a replacement carton/padding set must be purchased in order to submit a SoundBase for repair under the ZVOX Audio one-year warranty. Any SoundBase replacement carton/padding set is available for purchase from ZVOX Audio for $30, including UPS or FedEx ground shipment prepaid. Call ZVOX Audio at our toll-free number 866-367-9869 to order a carton.
Availability of ZVOX Audio carton/padding sets: ZVOX Audio strives to maintain availability of all carton/padding sets. Replacement cartons for new products in high-demand may not be available for immediate shipment.